Troubleshooting¶

Problems an operator meets are in When it faults. This page is for the ones that stop you before the cell even runs.

The application¶

It will not start, or closes at once.: Start it again once. If it still fails, send us what the screen said and the version.
The 3D view is black, or very slow.: The machine is drawing with the wrong graphics device. Check that Stackmill is using the real graphics card rather than the integrated one.

"The licence server is unreachable.": The machine cannot reach us. That matters only at activation and, on a machine with no security module, at every check-in. See Activate a licence.
The licence stopped working after a hardware change.: A new board or a cleared security module breaks the binding. Ask for a rebinding from the licence panel.
Export is disabled.: The software is running as a demo. A file saved in demo mode also opens only on the machine that saved it.

Stackmill cannot see the robot.: Check power and network first — the state bar says Offline and reconnects on its own once the robot answers.
The robot is reachable but nothing moves.: Almost always the controller is not in remote mode. The screen says Robot not in remote mode. See FANUC controller setup.

The stack leans, or boxes land further out on each layer.: The cell's idea of where the pallet is has drifted. Calibrate.
The same fault returns after every reset.: Stop and call us rather than resetting again. A fault that repeats is telling you something the reset is not fixing.