Remote support

Sometimes the fastest way to solve something is for us to look at the machine while you are in front of it.

How to ask for a session

Write to contact@apemill.com with the version and what you are seeing. If a session is the right answer, we will agree a time — remote support happens with someone present at the machine, never on a cell nobody is watching.

What we can see

A session gives us access to that machine only, for as long as it lasts. We use it to read logs, look at the project and reproduce what you are seeing.

We do not open a session on our own initiative, and a machine with no route to the internet cannot have one at all.

Ending a session

The session ends when you end it, or when we do. If you want it to stop, stop it — the cell does not depend on it, and nothing we were doing is worth more than your certainty about who is connected to your machine.